We hope you're 100% happy with your order, but if something’s not quite right, we’re here to help.

🧾 Return Policy

If you change your mind, you can return your item(s) within 14 days of receiving your order.

To be eligible for a return, items must be unused, in their original packaging, and in re-sellable condition.

Return shipping cost is the customer's responsibility, unless the item was faulty or incorrect. 

We recommend using a tracked service to ensure it reaches us safely and to hold onto the proof of receipt until the item(s) arrives back to us in case of any issues during transit. 

❌ Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Chewable toys or jewellery that have been opened
• Used or unsealed products

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please email us at swiftsensorytoys@gmail.com within 7 days of receiving your order. We'll make it right as quickly as possible.

Refunds

Once we receive and inspect your return, we’ll notify you and issue a full refund (excluding original shipping costs if applicable) to your original payment method.

Please allow 5–10 working days for the refund to appear, depending on your bank.

📬 Contact Us

Need help? Email us anytime at swiftsensorytoys@gmail.com — we’re a small family business and always happy to assist.